Warranty and Return Policy
At SIX ZERO, we offer the highest quality and performance pickleball paddles.
Warranty Policy:
All paddles have a Limited 12-month structural warranty against manufacturer defects and workmanship of the paddle.
- 12-month limited warranty on core materials, deformation and delamination.
- Registration is required to be eligible for the warranty.
- Warranty is non-transferable and only valid to the original purchaser.
- Proof of purchase is required (bank & credit card statements can be used).
- All paddles are inspected by our independent distribution contractor prior to shipping to customers. Any reported factory defects on arrival must be presented to Six Zero with photographic evidence prior to use - in line with the return policy (including handle plastic wrap still on handle).
- SIX ZERO may exercise the right to judge and determine whether a paddle is covered by our warranty and whether to replace it.
- Warranty does not apply to replacement paddles.
- If approved under warranty, we will aim to issue a replacement within 10 business days from arrival at our inspection facility.
- Paddles purchased from authorized retail partners must have receipt and proof of purchase with purchase date.
- Normal wear and tear, abuse and negligence. This includes the grip and edge guard and face and core materials.
- Protective Six Zero edge guard tape is recommended on edgeless infinity paddles. Edge damage on edgeless infinity paddles is not covered.
- Use of paddle in temperatures below 40F or 5oC.
- Any modifications made to the paddle after purchasing.
- Fading of graphics and wear and tear of face materials.
- Hitting other objects (other than the pickleball) such as the ground or other paddles or tennis balls.
- Rattling that does not impact performance.
- Used in commercial applications or rentals.
- Paddles sold as demos and second grade blemished paddles.
- Not being the original purchaser.
- Buying from a non-authorized SIX ZERO dealer.
- Paddles won as prizes or in give-aways.
- Paddles purchased outside of Six Zero Website, with no proof of purchase from authorized retail partner.
Paddles
- Each customer will have 30 calendar days to return an item from the original purchase date (conditions apply).
- Customers are responsible for all shipping costs incurred on all returns or exchanges. Shipping costs are non-refundable.
- REFUND POLICY (returns within 30 days):
- 7-days (from receival of your paddle) – full refund on paddles returned in as new condition with original packaging. Paddles returned with blemishes due to use may either be rejected or incur a minimum 20% processing fee.
- Paddles returned after 7 days and before 30-days will incur a 20% restocking fee. The paddle must be in a as new to lightly used condition. Damaged paddles will not be accepted. Damaged is defined as paddles that have stock grips removed, stock grips stained or with odor, scuffed, cracked and blemished edgeguards, scratches, dents and marking on the face of the paddle, or any signs of heavy use deemed “damaged” by Six Zero. Six zero has the right to refuse return requests at its discretion.
- Paddles that are returned and damaged will not be eligible for a refund.
- You may choose to have your paddle returned to you by post after inspection at your own cost.
- If approved, a refund will be issued within 10 business days from arrival.
- Items may be exchanged within 10 days of receiving goods.
- Items may be returned within 10 days and will incur a 20% restocking fee.
- Items must be exchanged/returned in new condition in original packaging. Items in used condition will not be accepted.
- You may choose to have your item/s returned to you by post after inspection at your own cost.
- Please email a short movie clip clearly showing the defect along with your proof of purchase and paddle serial number. Email: returns@sixzeropickleball.com
- You will receive an email response within 1 week (we do not have customer service working weekends). Allow 1-2 weeks for your return/warranty claim to be processed. If approved, we post replacement paddles once a week.
Performance Pickleball Brand
Our engineering team research and develop innovative technology to revolutionize the sport of pickleball. Our advantage as players is that we know what works on the court and we can continously iterate and improve prototypes to ensure our production models take your game next level.
We will continue to develop new products and evolve the sport of pickleball. We stand behind our products and look forward to sharing our paddles with the wider pickleball community within and beyond Australia.
A Paddle to Suit All Levels - to Take Your Game NEXT LEVEL
NEOPRENE COVER INCLUDED
Expert Control
- Premium Control With Raw Carbon - Permanent textured surface for maximum spin. Unique, crisp response
- Aerodynamically Engineered Flared Design - Improved sweet spot in the core hitting zone
- 700K Carbon Textured Surface - Premium Japanese Toray nano-engineered 700K carbon textured surface. Interwoven layers add strength, power and controlled pop
- Carbon Fusion Edge Technology - Improved robustness, durability and responsiveness
SPECIFICATIONS:
- Registered Approval Body: USA Pickleball
- Face material: Japanese Toray 700K Raw Carbon
- Length: 16.3” / 413mm
- Width: 7.5” to 7.7” / 192mm to 196mm
- Core Thickness: 0.63” / 16mm OR 0.55" / 14mm
- Grip Length:5.5” / 140mm
- Grip circumference: 4.25” / 108mm
- Average Weight: 8.1 ounces / 230gm +/- 10gm
NEOPRENE COVER INCLUDED
Premium Raw Power
- World’s first Raw Composite paddle - Extra power and maximum spin
- Composite Textured Surface - Premium Japanese composite textured surface. Unique ball spin, grip and feel. Multiple interwoven layers add strength, power and controlled pop.
- 3D Carbon Forged Elongated Handle - Optimal flex, improving the paddle neck sweet spot. A tapered neck and a 5.5” elongated handle for double backhand players. Perforated leather grip with a 4.25” circumference.
SPECIFICATIONS:
- Registered Approval Body: USA Pickleball
- Face material: Proprietary Japanese Raw Composite Material
- Length: 16.3” / 413mm
- Width: 7.5” to 7.7” / 192mm to 196mm
- Core Thickness: 0.63” / 16mm
- Grip Length: 5.5” / 140mm
- Grip circumference: 4.25” 108mm
- Average Weight: 8.1 ounces / 230gm +/- 10gm
Premium Control and Power
Entry Level Price
- Hot Mould (Thermoformed) Production Process - Hot mould technology (high temperatures and pressure)
- Elongated Design - Rectangular elongated design for reach and control.
- Clear Extra Gritty Textured Surface - Long-lasting epoxy coating. EXTRA gritty surface. Interwoven carbon layers (strength, power and control).
- Premium Honeycomb Polymer Core - Quality 13mm thick power polymer core to maximize return speed and power. Power core with a control carbon face.
SPECIFICATIONS:
- Registered Approval Body: USA Pickleball
- Face material: 700K Japanese Toray Carbon
- Length: 16.5” / 420mm
- Width: 7.5” / 190 mm
- Core Thickness: 0.51” / 13mm
- Grip Length: 5.6” / 142mm
- Grip circumference: 4.25” / 108mm
- Average Weight: 7.9-8.0 ounces / 225-228gm +/- 5gm